Terms and Conditions

By accessing and using the services of CloudingHost Corp. ("CloudingHost", "we"), you agree to be bound by these Terms and Conditions. If you do not agree with any of these terms, you must not use our services. We reserve the right to modify these terms at any time, notifying registered users by email.

CloudingHost offers hosting services, virtual private servers (VPS), dedicated servers, domain registration and cloud computing services. Specific details of each service, including resources, limitations and pricing, are described on each product page and in the customer control panel.

To use our services, you must create an account by providing truthful, complete and up-to-date information. You are responsible for maintaining the confidentiality of your access credentials and for all activities performed under your account. You must notify us immediately of any unauthorized use of your account.

Services are billed according to the selected plan (monthly, quarterly, semi-annual or annual). Payments must be made before the due date. In case of non-payment, we reserve the right to suspend or cancel services after a 7-day grace period. All prices are expressed in US dollars (USD) and include applicable taxes.

Users must use the services in a legal and ethical manner. The following are strictly prohibited:

• Hosting illegal, defamatory content or content that infringes third-party rights
• Sending unsolicited emails (spam) or conducting phishing
• Distributing malware, viruses or malicious software
• Conducting denial-of-service attacks (DDoS) or port scanning
• Mining cryptocurrencies without prior authorization
• Violating local, national or international laws

The Customer is solely and exclusively responsible for the integrity, security and backup of all data stored in the contracted services. The use of virtualization technology or any other infrastructure provided by CloudingHost does NOT constitute an obligation to safeguard Customer data. It is the Customer's obligation to implement and maintain their own backup strategy, including but not limited to:

• Performing periodic and regular backups of all data, files, databases and configurations
• Storing backups in external locations independent of the contracted service
• Periodically verifying the integrity and restorability of backups
• Implementing a Business Continuity Plan (BCP) and a Disaster Recovery Plan (DRP)
• Maintaining server security, including firewall configuration and operating system updates
• Properly managing access credentials and user permissions on your server

CloudingHost will not be liable for loss, corruption, deletion or inaccessibility of Customer data resulting from: Customer negligence, configuration errors, cyberattacks, third-party actions, accidental deletion, hardware or software failures, or natural disasters. CloudingHost offers an optional backup service, but this does NOT exempt the Customer from the responsibility of maintaining their own independent backups.

CloudingHost aims to maintain 99.9% uptime for all hosting and VPS services, measured on a monthly basis. We strive to offer the maximum possible availability, although we do not guarantee compensation for downtime. This availability may be affected in the following cases:

• Scheduled maintenance notified in advance with at least 48 hours notice
• Failures caused by Customer actions or omissions, including configuration errors
• Denial-of-service attacks (DDoS) or other external attacks directed at the Customer
• Force majeure events, including natural disasters, power outages or third-party telecommunications failures
• Service suspension for breach of these Terms or non-payment

In the event of downtime, the Customer may open a support ticket to report the incident and our team will investigate the cause.

We offer a 30-day money-back guarantee for new hosting services. Refunds do not apply to VPS, renewals, domains, software licenses or custom services. Refund requests must be submitted through our ticket system.

We respect your privacy and protect your personal data in accordance with our Privacy Policy. We do not share personal information with third parties, except when necessary to provide our services or when required by law. Server data is the exclusive property of the customer.

CloudingHost reserves the right to suspend or terminate services in case of violation of these Terms, non-payment, or legal requirement. The Customer will be notified with as much advance notice as possible, except in cases requiring immediate action. In case of service termination:

• The Customer is responsible for downloading and backing up all their data before the effective termination date
• CloudingHost will provide a 7-day grace period after termination for the Customer to retrieve their data, with no guarantee of integrity
• After the grace period, CloudingHost will permanently delete all Customer data with no possibility of recovery
• The Customer will not be entitled to a refund for the unused period in case of termination due to breach

In case of voluntary cancellation, the Customer must request it through the ticket system at least 7 days before the renewal date.

CloudingHost will not be liable for indirect, incidental, special or consequential damages resulting from the use or inability to use our services. Our maximum liability will be limited to the total amount paid by the customer during the 12 months prior to the incident. CloudingHost will specifically not be liable for:

• Loss, corruption or deletion of Customer data, regardless of cause
• Loss of revenue, profits, business opportunities or data derived from the use of services
• Damages resulting from unauthorized access to the Customer's account or servers
• Interruptions caused by factors beyond the reasonable control of CloudingHost
• Incompatibilities or failures of software installed by the Customer on their servers

These Terms and Conditions are governed by the laws of the state of Wyoming, United States. Any dispute will be resolved in the competent courts of that jurisdiction.

CloudingHost reserves the right to modify these Terms and Conditions at any time. Modifications will be published on this page and notified to registered customers by email with at least 30 days notice. Continued use of the services after the effective date of the modifications will constitute acceptance of the new terms. If you do not agree with the changes, you may cancel your services before they take effect.